Vehicle Offline
If the vehicle is offline or data is missing, it means the vehicle is not transmitting data.
Known causes
- The vehicle status is unchanged and has no data to report
- Weak cellular or WiFi signal
- Connectivity to telemetry.tessie.com is blocked (typically due to DNS blocking)
- Direct Telemetry is disabled
- Hotspot tethering
- Defective 12V battery
- Defective connectivity board
- Vehicle modem and SIM card modifications
Pre-2021 Tesla Model S/X
Tessie stops data retrieval when the vehicle becomes idle to allow it to go to sleep. This offline time window is 20 minutes. During this window, if the vehicle doesn't sleep and driving or charging begins, the start of the drive or charge may be missed.
Enabling Sentry Mode will prevent this issue.
Tesla is working on an improved tracking solution for these vehicles.