Troubleshoot Routines

If your routine isn't working
Google Assistant and Google Home have a known issue in certain regions where "Tessie" may be interpreted as a person instead of the app.
To fix this, make sure your routine uses the format "Talk to Tessie to..." instead of "Ask Tessie to...".

If your routine has a schedule and it isn't working - OR - you receive the message "Action may need your attention. Please try to fix it by adding a Google Home device to your routine."

Google only supports running scheduled routines using an external speaker.
If you don't have an external speaker selected, the routine will fail to run.
If you have a supported Google Home device:
  1. Open the routine and tap your schedule to edit it.
  2. Tap Hear Assistant audio on this device and select something other than "No device".

Optionally, you may want to silence the notifications on the other device:

  1. Tap Edit in the top right corner.
  2. Tap Add action > Adjust Assistant Volume.
  3. Set Media volume to 0 and tap Done.
  4. Re-order Adjust media volume to be the first action in the routine.
  5. Optionally, repeat steps 2-3 to put the volume back at a regular setting.

If you receive the message "First, here are some details about how Google shares info with other services."

This means you need to agree to Google's privacy agreement.

You can display this agreement by talking to Tessie once using assistant: "Talk to Tessie" and then tapping Got it.

Need more help? Contact us at support@tessie.com support@tessie.com