Phone & Watch Key Troubleshooting

If your Phone or Watch Key isn’t connecting, try this quick troubleshooting checklist:

Toggle Bluetooth off and on to reset the connection
Make sure you’re standing near the driver door
Confirm Tessie is running in the background
Check that fewer than 3 keys are connected
In the Tesla app, ensure Settings & Security > Phone Key is enabled
Verify that you’ve enabled the required settings for your device (see list below)
(Android devices) Ensure only one Phone Key is active on your device
(Apple devices) Delete the key under Settings > Bluetooth then re-pair your key

Required settings

Enable Settings > Bluetooth
Enable Settings > Privacy & Security > Location Services
On your iPhone, in the Tessie app, tap the location bar to enable location permissions
On your iPhone, enable Settings > Apps > Tessie > Location > Always
On your iPhone, e\nable Settings > Apps > Tessie > Bluetooth

Enable Settings > Bluetooth
Enable Settings > Location
Enable Settings > Apps > Tessie > Permissions > Location > Allow All the Time
Enable Settings > Apps > Tessie > Permissions > Location > Use Precise Location
Enable Settings > Apps > Tessie > Permissions > Nearby Devices > Allow
Enable Settings > Apps > Tessie > App Battery Usage > Unrestricted
Disable Adaptive Battery

Enable Settings > Connectivity > Bluetooth
Enable Settings > Location
Enable Settings > Apps > Tessie > Permissions > Location > Allow All the Time
Enable Settings > Apps > Tessie > Permissions > Nearby Devices > Allow