Phone & Watch Key Troubleshooting
Try turning Bluetooth off and on to fix any device issue.
If your key is still not connecting, make sure that:
- You're near the driver door
- Tessie is open in the background
- Less than 3 keys are connected
- Settings & Security > Phone Key is enabled in the Tesla app
- You've enabled the required settings for your device (see below)
- There is only one key running on your device (see "Using multiple keys" below)
Required settings for iPhone
- Enable Settings > Bluetooth
- Enable Settings > Privacy & Security > Location Services
- In the Tessie app, tap the location bar to enable location permissions
- Enable Settings > Tessie > Location > Always
- Enable Settings > Tessie > Bluetooth
Required settings for Apple Watch
- Enable Settings > Bluetooth
- Enable Settings > Privacy & Security > Location Services
- (On your iPhone) In the Tessie app, tap the location bar to enable location permissions
- (On your iPhone) Enable Settings > Tessie > Location > Always
- (On your iPhone) Enable Settings > Tessie > Bluetooth
Required settings for Android
- Enable Settings > Bluetooth
- Enable Settings > Location
- Enable Settings > Apps > Tessie > Permissions > Location > Allow All the Time
- Enable Settings > Apps > Tessie > Permissions > Nearby Devices > Allow
- Enable Settings > Apps > Tessie > App Battery Usage > Unrestricted
- Disable Adaptive Battery
Required settings for Wear OS
- Enable Settings > Connectivity > Bluetooth
- Enable Settings > Location
- Enable Settings > Apps > Tessie > Permissions > Location > Allow All the Time
- Enable Settings > Apps > Tessie > Permissions > Nearby Devices > Allow
Using multiple keys on the same phone or watch
You can use both Tesla Phone Key and Tessie Phone Key at the same time. However, the vehicle will only show one key as connected even when both are connected.
Many phones and watches have a strict limitation on the number of Bluetooth connections, frequently allowing for just one vehicle in one app to be paired reliably.
If you're running into issues, we recommend pairing with just one vehicle and one app per device for the best possible experience.
For example, you might want to use Tesla's Phone Key with Tessie's Watch Key.