Phone & Watch Key Troubleshooting

Try turning Bluetooth off and on to fix any device issue.

If your key is still not connecting, make sure that:

You're near the driver door
Tessie is open in the background
Less than 3 keys are connected
Settings & Security > Phone Key is enabled in the Tesla app
You've enabled the required settings for your device (see below)
There is only one key running on your device (see our note below)

For iOS devices, deleting the key in the Settings app under Bluetooth can also fix connectivity issues.

Using multiple phone keys

You can use both Tesla Phone Key and Tessie Phone Key at the same time. However, the vehicle will only show one key as connected even when both are connected.

Many phones and watches have a strict limitation on the number of Bluetooth connections, frequently allowing for just one vehicle in one app to be paired reliably.

If you experience any connectivity issue, we recommend pairing with just one vehicle and one app per device for the best possible experience.

Required settings for iPhone

Enable Settings > Bluetooth
Enable Settings > Privacy & Security > Location Services
In the Tessie app, tap the location bar to enable location permissions
Enable Settings > Tessie > Location > Always
Enable Settings > Tessie > Bluetooth

Required settings for Apple Watch

Enable Settings > Bluetooth
Enable Settings > Privacy & Security > Location Services
(On your iPhone) In the Tessie app, tap the location bar to enable location permissions
(On your iPhone) Enable Settings > Tessie > Location > Always
(On your iPhone) Enable Settings > Tessie > Bluetooth

Required settings for Android

Enable Settings > Bluetooth
Enable Settings > Location
Enable Settings > Apps > Tessie > Permissions > Location > Allow All the Time
Enable Settings > Apps > Tessie > Permissions > Nearby Devices > Allow
Enable Settings > Apps > Tessie > App Battery Usage > Unrestricted
Disable Adaptive Battery

Required settings for Wear OS

Enable Settings > Connectivity > Bluetooth
Enable Settings > Location
Enable Settings > Apps > Tessie > Permissions > Location > Allow All the Time
Enable Settings > Apps > Tessie > Permissions > Nearby Devices > Allow